Currently, users are required to select a predefined category before sending SMS messages. In some cases, the available categories do not accurately reflect the intended use case, which can create confusion and operational friction. Additionally, the selected category label and related compliance language may appear in the outgoing message, which may not always align with how institutions prefer to communicate. Suggested improvements: Introduce a more neutral or “General” category option Allow configurable or custom categories per instance Explore ways to maintain compliance without displaying irrelevant category context in the message body Enhancing flexibility in this area would help improve user experience and support broader adoption of the texting feature.