Digital Engagement

The current editor used to create custom pages is not only limited in functionality but also is broken in two key areas. (1) I cannot get the embedded links to color correctly. Even when choosing "red" or "yellow" or whatever from the drop down choice in the editor, the link will not change color. (2) When editing, odd spacing issues occur. I can paste text into the document but then when trying to edit that text, odd spacing issues occur, which means I either have to create all lists from scratch on the page (not helpful when I have a list of, for example, class reps, in a Word document and want to just paste it in) or I have to make a list look perfect in Word and paste that in and anytime it needs an edit, do that outside of Almabase and then paste the new data into it. Screenshots: the first shows how links cannot be colored and the second shows weird spacing when editing page after pasting a list from elsewhere.

There are a few things that we could improve for the Admin experience in Spaces Not clear what image is shown in the email when the post is sent as an announcement or Digest. If a Space is private, Admins will see an Access Restricted over email message on images in the Digest Preview. It would be helpful to change the text and image that appears on this overlay as it can be confusing. The Reports tab currently only contains Digest Insights which is the number of people who have received the last digest. This could use an overhaul with more features regarding how each Space is doing with engagement or which post in each Space is doing well. Keep previously sent Digest Data with stats to make it easier to track engagement and growth over a longer period.

I've already requested this, but I think it's worth repeating. It would be helpful to add a note explaining why we ask for more information. Thank you!

Currently if a person's maiden name is entered on a profile, that shows in the banner heading of the profile instead of Nickname. To show nickname, you either have to change First name, or there cannot be a maiden name. I.e. Maiden name takes precedence in hierarchy. I propose FIRST MAIDEN LAST (NICKNAME). I see that there is a planned change to remove MIDDLE NAME, HOWEVER, we really need NICKNAME too! When users are looking for classmates and the like, they need to see the nickname at the top in the profile AND when searching using the alum directory. This would impact DAILY user experience and greatly improve satisfaction among alums searching for classmates.

When the admins are working on the website - they often have to create a new account with 'user' access only to see how the website looks like to their alumni. (and understand which sections are visible to admin only and which sections are open for view to all alumni). Creating two different accounts and constantly logging in and logging out can get cumbersome - hence an easy toggle option for admins to switch to user mode would be helpful. This feedback was shared by Erin Kinney, Associate Director of Alumni Relations at Punahou School, and this same concern was also expressed by Emile Parker, Director of Alumni Relations at Oakwood University.

User Spaces Experience: Change Default for Topic Notifications to ON as set by Admin. Currently an Admin can subscribe a user to a Space. This is super helpful when setting up Spaces for Alum user moderators such as "Class of 2015". I tell alum-class-space moderators that the "default" for their Class space is everyone is subscribed (even though I do that in the background.) Currently though, I have to explain to them that in order for the alum recipient to see a post immediately in their inbox, the class member has to click on the Topic Notification on the right hand side. I.e. the default is off. This means that the vast majority of recipients will only see notifications of posts once a month mixed in with their big digest (we have our digest set to monthly). That's cumbersome for using Spaces to organize a class event for example. "Mary Jo Alum" may be a month behind in even knowing that her class is having an event. I'm open to suggestions, but IF the default notification for a topic could be ON, then the recipient could turn it off if emails were getting to be too much for them. Use Case: I am a class rep for the Class of 1982 and I am planning an event for the Class and want to know if someone could host it. Right now, it could be up to a month before anyone hears about this in the class and then it's buried in their digest. If we want Spaces to be an easy way for alums to communicate and a classic use would be for a Class Space, then we have to make it easy to actually do so in a timely manner. Otherwise, the reps just revert to "Hey Liz, please email me an Excel spreadsheet of all the email addresses for everyone in my class so I can send them emails." (Which is what we do know and that's a big burden for me and can be out of date.) OR WORSE: "we have a Facebook group so we will just use that even though half our class isn't on it because it's just easier than what you just explained." <- and then they don't explore Almabase or get exposure to all the other cool features we have implemented. Again totally open to other ideas on how to facilitate class communication but my Alumnae Board has asked me to find out what the easiest way is for Class Reps to communicate wit their entire class and short of sending them spreadsheets of everyone's email, I can't really think of anything else.

Expand the color palet to be able to specify hex #'s for colors in the tools within page design.

We would like to be able to adjust the color of the action buttons for a user (most notably on the profile). They are defaulting to a bright green, but as our Universities 3 colors are shades of green, these buttons really stand out in a bad way with out colors. It breaks the feel of our brand.

Hello! There should be a separate file upload for a mobile size photo for the home page header photo. Thanks!

Specifically an option for mentorship program access control