Communication Center

I would like to add an automated system email that goes out to mentors or mentees when they join the mentorship program.

As of today, there is no single view or report to look at constituents who unsubscribed from email groups, email categories and from receiving all email communications at one place. We have to check at three different places to get that information. This is quite cumbersome. In addition to this, we also need the report/export to state the date, source of subscription and solicit code associated with that record.

Our list of email groups is long, and while we know it is possible to search for groups, we'd like to be able to save and organize them into named folders.

If you enter an email subject, then create your email the subject defaults to use the template name. It would be more ideal to have it not revert at all, but if it's going to at least revert to a popup message to let you know the email subject has changed from what you saved it as and prompt you to enter a new email subject.

We are using the Communication Center for all emails to alumni, even those who are not registered. We'd like to a create an email footer that displays full name and street address. Alumni who see that their contact info is incorrect will be more likely to update. Currently, street address is not an option. Could you please add this?

It's really helpful to have the pre-created merge fields for emails like event registration confirmation that have the event's name, date, list of registered events, etc. But it would be nice to have the option to edit these merge fields. To have the option to include the detailed breakdown of a donation during event registration in the confirmation email, or remove the start time for an event if the event is come and go for multiple days, etc. There have been multiple times I wish I was able to remove/add merge fields in an email, but doing so just prevents the email from being sent at all

This will help share the email URL with external members or members who do not have an Almabase profile.

When looking at the list of Unsubscribed users, it would be VERY helpful to include the DATE they unsubscribed in a column on the unsubscribed users page, so that when I download the list of unsubscribed users, I know which ones I have already updated in RE.

Allow for a bulk export of email engagement data (delivered, opened, clicked, internal name, sent to, send time/date) into an excel or csv file. Allow for setting time parameters for the data pull (i.e. past year, past month, custom dates).