Giving

Right now, you can only resend a thank you email to a donor, but there is now way to see what the email exactly looked like, or to send it to a different email address. This is causing issues where the donor has a question about their email, but there is no way for us to see what it looked like on the backend, or to send it to ourselves.

We prefer to use competitive giving page because of the flexibility the campaign hubs gives us. We use competitive pages for our ongoing giving pages, so the countdown timer is misleading. Currently, we set the start/end date for fiscal years, but this can confuse donors. Being able to use campaign hubs and/or turn of the timer on competitive pages would be a huge upgrade for giving pages and their flexibility.

After we created our Giving Tuesday page, we realized that we could not reorder funs under sub campaigns. For example, one of our Hubs, "Academics," had campaigns for each of our schools - School of Business and Liberal Arts, School of Science, Health, and Criminal Justice, and the Canino School of Engineering Technology. Under each one of these, we had sub-campaigns which included various program funds pertaining to each school. We wanted each school's dean's fund to be the first option under the list, but there is no current feature to reorder the funds to your preference.

When an admin uploads an offline gift, phone number and email address are required fields. I have had several instances when I didn't know the email address and/or donor phone number and had to use my own instead. I understand why email and phone are mandatory on a donor form, but it seems unnecessary from the admin side.

When a giving campaign ends, the donor has no way to make a donation from that screen. Sometimes donors who missed the deadline still want to make a gift and we want to encourage them wait wait maybe a link or some other redirect can be placed under the gift button that redirect to a checkout page or other giving campaign so that can follow through with their gift. Easily.

While you can reorder the funds for how they would appear on the main campaign page, they aren't available for the campaign within a hub. We have 80+ funds within a campaign and multiple hubs. This is very important for us.

The end goal here would be to have each gift counted in participation but only have the donor name show one time on the leaderboard. This could be fixed by having an optional check box on the gift settings that lets you "hide from leaderboard".

Currently, we do not have an option for users to donate using ACH or direct bank transfers. However, given that ACH allows organizations to receive more of the donation due to lower fees and offers significant convenience for donors, having this option would be highly beneficial.

Requested the following feature: Add a small note on the donation modal stating that all donations are in USD

It would be nice for the challenges to have progress bars. It is more exciting for someone to give to a challenge if they know we are ALMOST there. Our team is going to have to track this manually and then update the description to say (25% of the way there). That seems wild considering this is a crowdfunding platform....