I often run into situations where the same guest gets registered twice for our alumni homecoming. This happens by accident (a guest registering a second time), miscommunication between spouses (so both register for each other), and intentionally when someone registers for 1 event with guests they are bringing, but then some of the guests register for an additional event in a new registration.

This happens frequently and takes significantly more time to resolve. This happens more as the event comes closer, which eats up valuable time right before our biggest event of the year. When this happens, the only solution is to choose one of the registrations to ignore in AB and edit the other registration so that it includes all the events the person registered for. If the 2nd registration needs to be primary, I also need to navigate to Raisers Edge to delete the old registration and then re-sync the new registration after updating it.

This process would be much simpler if AB notices when I tried to map a second registration to the same user and asked me if I wanted to merge the registrations. The user interface could be similar to how we merge profiles.