Improve the look of posts in Spaces
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Erin Fumiko Kinney
We encourage use of Spaces for our Reunion committees. But when these posts arrive in email inboxes, they look terrible. Truncated text, error icons for images. It looks like spam.
Can you please help us improve the look of these posts sent as announcements? Is this an automation that I need to customize?
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Ginu
Currently, the visuals of the digest are not customisable.. Primarily due to the noodles of code embeded in the email for personalisation. We'll reach out to understand how we can redesign the digest.
One limitation is that images posted on a private space are not accessible without a login - so the images don't load when shown inside the email.
We are still seeking a good solution to the login friction you mentioned for private posts. While it is possible to log members in when clicking on a link in the digest, it opens up some security risk over email. However, a single login is valid for 45 days by default. So a user would not need to re-authenticate if they don't change the browser or the device.
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Ginu
Looping in Karan V Kowshik and Sahil Mallick from the product and design team to follow this thread.
I checked in with the team on these. Texts are truncated today to try to fit in as many posts within the digest. And reduce the chances that the email hits the maximum email size.
Since the moderator email is showing content for one specific post, that limit is not added to those emails.
The current limit for the digest is at 350 characters per post. We're exploring options but looks like we can increase the limit, or remove the limit so that more of the content is seen.
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Elizabeth Babb ’82
Ginu Karan V Kowshik
Sahil Mallick I think you are misunderstanding the request. It's not the digest that is the problem. It's when a moderator sends out a post as an announcement. The post is full shown to the moderator in her inbox. However for every other subscriber, the post is truncated. THIS IS NOT A DIGEST! It's a simple announcement. Please dont' confuse the two. Not the same issue.
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Ginu
Elizabeth Babb ’82 That helps a lot. We were looking at the wrong place. Usually, the new post notification is the same email that goes out to moderators and subscribers - which is why we had no reason to suspect other emails.
But, In the case you mentioned – when a moderator chooses to send out the email as an announcement – the content follows a route similar to the digest content processing when it goes out to subscribers, and it is causing that issue.
We'll update that so that all of the content is shown within the email.
CC: Sahil Mallick
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Ginu
Erin Fumiko Kinney : You had mentioned that this was for 'posts as announcements', but I misunderstood the issue because of how the content was truncated.
We'll need to fix that issue first before you can customise the look of the email, but this email should be a lot easier to customise. We can copy over the template it currently uses, and you should be able to access the template and customise it using the email editor.
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Erin Fumiko Kinney
Ginu Thank you! A higher character count before truncating and displaying images would make these posts as announcements look a lot better. Appreciate you looking into this
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Erin Fumiko Kinney
Elizabeth Babb ’82 This is not complete, and we are still struggling with this. In fact, here's a recent feedback post that I submitted last week. I agree that having to sign in in order to view the entire post is prohibitive, and I do not want to make all spaces public. We have not found a workaround, hence the reason I am revisiting this request. Ginu
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Elizabeth Babb ’82
Erin Fumiko Kinney Ok, I've uploaded my examples here as well. If the moderator can receive the full posting, I don't understand why the subscriber cannot. Does not make any sense to me.